princess medallion app problems

No. Website: Visit Princess MedallionClass Website. My partner has same problem. Delivered to Your Door. The technology allows for touchless services on board and more. I had this interaction yesterday when checking DMW function. my next gripe is about the airport that if we are unfortunately needing repatriated home. EDL). I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. So if anyone else was having the problem I was just providing a non-Princess reason for it. Yes! CC Help Jenn I have called Princess Support about 9 times. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. It has just been frustrating. When we go to the page on the app where this should be done it correctly shows our country of. I cannt get my health status to open and boarding times . You must have your required travel documents (e.g. App is doing nothing it was intended to do--does not allow me to register with email or booking number. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. I have spent 2 hours trying to get the app to load my info? Tried restarting the app and restarting the phone with no success. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Is the app available in multiple languages? this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Started August 27, 2021, By Ann is my middle so my passport is correct Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. I ask if the supervisor could call me back and I was told an infactic NO! I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". CC Help Jenn More items open up in the app as you get closer to cruise date. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Not very good to say the least. Right now, it is hit and miss/for some, not others/very poorly developed. Can someone hack the system and get personal info? Also, mention the most recent voyage you were on with Princess. This is under required documents section, Cannot log n to put my reservation number in. UPDATE: I was able to get in on my tablet using log in with booking number. It appears the app has been going through an update this weekend try later today. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! A multi million dollar company with two bit IT system! I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Pretty sure everything else is manual entry. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. (well other than pre-cruise testing requirements, etc.). Previous message had wrong email address: The app crashes on open on my Galaxy S8. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. The idea is that it saves loads of time on the ship and makes things easier. Exactly what I have been saying, but to no avail ! More time for you. The months and dates flash up and quickly disappears. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. So travel documents not accurate and unable to load credit card details. Worthless app and website. I did sign on today and got the white screen of death. Unable to update address details specifically postcode. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Is a Medallion wearable safe to use if I have a . This Clears both data and cache. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. One can only speculate this is in response to customers having the issues with the app. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. . The app won't load on our home computer either. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Please advise what I can do. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. On android, goto "Settings" "Apps" or "Manage Apps" tab. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. although our passes are on our phones I printed the passes off. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Also now doesnt come up with a link to wifes details, now Ive filled mine in App extremely slow and crashes regularly. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Unable to proceed. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Not being on a Princess Cruise before I was not sure what to expect. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Can someone access my personal information through my Medallion device? unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Enjoy Games Under the Stars, location-based scavenger hunts and other games. How can this be resolved? I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Now that I'm back onshore, the app is totally screwing up my phone. Upgraded wearables but app would not accept payment. 0:00 / 1:40 Princess Medallion App Not Working? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Absolute disaster!!! Very frustrating. Surname Salzer. ), You will be able to leave a comment after signing in, By I've never been asked to show the app at check in. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Thanks Bev. Which phone number did you call? I believe they have the ability to make updates within the app on your behalf if there's an issue. (My app issues didn't get fixed.) Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Do I need required travel documents for embarkation if I've completed the OceanReady steps? Not able to download app. Can't sign now for my wife. I add it in and it won't take. Start your vacation sooner while maintaining physical distance. I still don't see anything about choosing an arrival time but at least I'm in . can't do mine. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. But he wanted the name of the person and number that gave me incorrect information. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Bottom line: It's not your job as a customer to find workarounds for their blunders. Then ask the rep to set up your arrival time. Loading loading..loading,,,,,,,,,,,,,,,,, Now I am on board the Caribbean Princess. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. It keeps telling me to try again later. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. It took an extra long time to connect. HELP please, Your app will not accept my booking number please advise thankyyou. By Frank and Barbara Mitchell Jun 04 2022. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Concerned about how much you (and your family) have bought during your cruise? Want to avoid a crowd or standing in line? It's recommended to create a New Account if you don't have one already. I can't uninstall it and I want it GONE! If yes, then download the medallion class app from the app store. Booking name Glynis I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". While the cruise was okay, the staff highly professional and friendly. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. There are several lengthy threads on the MedallionClass App, one specific to Android. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I repeat, the Medallion does not hold any information. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Still no go! This app need a lot of work to make it useable. Which phone number did you call? It links to the on board computer where all the information is stored. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. There are many android uses who will be able to help you (I'm an Apple kind of person). When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Does anyone know how I can do this outside of the app? Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Will not let me save. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Then open a web browser and the page will launch. After scanning my passport and filling in the details, I press SAVE. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. How can I arrange to have my Medallion shipped to my home? As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. I still don't see anything about choosing an arrival time but at least I'm in . Takes about 30 seconds, I know. No, the Medallion contains no information at all. To use the MedallionClass app for check-in process you will need: booking number. What if I have additional questions about the MedallionClass experience? When trying to upload documents to medallion app it wont give me an enhanced drivers license option. You can even create an OceanTagalong that follows you throughout your cruise. No Smart Phone.No Problem. We have not been able to use the Medallin app to book our dining. (started several months ago). And there are a few ways to get the attention of the developers/DBAs: 1. Save screen is grey in personal information and wont let me save. tried to upload Covid pass. . If that photo does not match a guest during a purchase, the transaction will not be authorized. - Onboard Packages We just used the medallion last week on a Princess (ta && ta.queueForLoad ? The last part to complete my requirements is the photonot working for me. It keeps saying that these are pending and not acceptable. Yes, it's waterproof, and heat, sand and salt resistant. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Please, a line by line instruction guide? LTE/3G/2G (auto connect). Does anyone know how I can do this outside of the app? On the web version, I can't link my booking number. Why is my COVID pass still pending 3 days before the sailing date ? Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. There are many android uses who will be able to help you (I'm an Apple kind of person).

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