ebay who pays return shipping on damaged item

New to the whole flipping/reselling process? I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. Ebay does not accept pictures in disputes, why would a seller? But at some point, the scammers are going to figure out the weakness in that business plan. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? The choice is not up to the seller, that is . Why should a buyer be out anything because they got something broken? O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. You can also check the progress of your return request at any time. Log on DoNotPay in your web browser and we will help you. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. (Valid reason for a return, and I thought it worked when I sent it out). If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Or perhaps send a replacement if you return the item via untracked shipping? The seller keep the sale price but their funds may be on hold for a week. Read our most popular questions and answers on how to handle return shipping for items you've sold. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Thanks. With the new defect rate, it will only get worse. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Select your carrier and enter the tracking number. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. . If you want to start your own business, the reseller business model can be a great place to start. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. We used the other account for our own private purchases. What does the EBAY Commuity feel about this. Hopefully he will be able to. Returns and GSP. We use cookies to ensure that we give you the best experience on our website. A similar issue happened to us recently. The company wants you to start by contacting your seller (select the. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. And I cant recall a time that we have lost money on an item and a case. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. Also, the seller cannot refund GSP charges. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. USPS Package Tracking Not UpdatingWhats Wrong? As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. What happens if the buyer refuses to pay for return shipping? Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Yes, offering a return policy is an option for all sellers. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No message before opening a claim. .. just like we do now when buyers claim they never received the item! If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Our kids especially had a great time with that one. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Why Did My Package Go Farther Away, USPS? If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Oh, I totally agree. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. I worked retail for 35 years. Select your reason for the return and enter a comment about why you're returning it. The item is only $25.00, but thetracked packet rate will be approximately $14.00. 05-11-2014 If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? You must have gotten just the right customer service rep at just the right time to have had no problems. on Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Exciting News! Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! This is what Ebay has gotten to and why sellers are the way they are. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. Grab our Beginners Guide to Selling on eBay to help you get started the right way. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. Paypal refunded us in full including the shipping. You can save time and money by printing shipping labels for your sold items on eBay. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Who pays for return shipping? Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. Learn more about our Condition of returns policy. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. See the Abusive buyer policy for more examples of activity that we don't allow. If you don't ship the return by that date, we may close the request and you won't receive a refund. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. ), know that eBay should have your back. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Returns will not be accepted without prior authorization. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. Select the shipping carrier from the dropdown list. That's not "new". FREE Shipping. Thank you Jen. Sit back and relax while we do the work. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Amazon Package Sent to the Wrong Address? I find too many fun toys for my family (or myself), and just love the whole process. Here's how to send an eBay shipping label from the View return details section: Copyright 1995-2021 eBay Inc. All Rights Reserved. Honestly, this has left such a bad taste. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. Also we would never sell a broken item pretending that it was not broken. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . A lot of people, well, I dunno. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Return an item for a refund. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.

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