What would you like to do? I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. 1-888-332-6419 Find My Store. After some back and forth they called EGO. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You will get factory sharp steel blades in the mower. Asked me if those are the "green ones"? Find Local Service Center 800-780-9889 Like all tools and equipment, products sometimes are in need of repair or replacement. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Update: Ego has started to produce updated 21 SP models that have an updated self propel unit that matches that found in their dual battery (premium) mowers. Find Local Service Center *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Step #3: Detach The Carburetor From The Lawn Mower. Be the first to know about new products and innovations. Contact ECHO here. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. EGO acknowledged the warranttee for me, and referrred/authorized me to a repair place by email. What would you like to do? All rights reserved. our company. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. Twice, they have made an order but failed to complete it. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Please ensure your tools are registered. NEVER BUY THIS AGAIN. They say you have a warranty then give you the run around two supervisors at that! I used with ease the Whipper Snipper and Edger on front and back areas using about quarter of power on BA1400 Battery, then after mowing (Scott Bonnar Barrel), I decided to trim hedges again with ease due to power and sharp cutters, using just over another quarter.Highly Recommend.David. It worked great for about a year, but now it won't start up, displaying the "overload" yellow LED. The Government may monitor Somebody in the warehouse has to create a shiping label." 877-346-4814. 403.784.3518 Account Center. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. I think an electrician might be able to service it for you. for pricing and availability. Seems like a very shortsighted thing for them to do to not support these products after the sale. 801-827-0500 . Need to constantly disconnect/connect the batteries when using as the tools stop.Hedge trimmer stop after around 1 hour total use.I have blower, hedge trimmer, chainsaw and grass trimmer.Absolute waste of over $1000. Find Help. For all customer service requests, please call: 1-855-EGO-5656 (1-855-346 . +$9.99 shipping. For the best experience on our site, be sure to turn on Javascript in your browser. Be the first to know about new products, innovations, and offers. This company is truly a joke save your money, energy and time ! Give your drivers seamless experiences by integrating turn-by-turn navigation powered by Google Maps right into your app. 10:00am - 6:00pm EST (Saturday and Sunday). 877-487-8275 Terrain. The EGO push mower is a great investment for those who want a well-performing, powerful, and versatile mower, but are on a budget. The echo repair center locations can help with all your needs. For the cost of this service, we will open your battery pack, replace all cells, test, and reassemble. Find Local Service Center Has anyone successfully ordered replacement parts for an EGO tool? As someone with experience with Ego customer service I can say they were pretty easy to deal with on my end to replace a 56v battery that went only a few months into ownership on a new mower. Very reasonable and even more so that he comes to you. Find the best contact information: Ego Lawn Mower Service Centers. Find Local Service Center EGO. for authorized purposes. Step #4: Clean The Fuel Bowl and Nut. They had me try a number of things to see if the problem was the battery or the charger, turned out to be the battery. The Home Depot Service Center Alabama Birmingham Huntsville Mobile Montgomery The Home Depot Service Center Alaska Anchorage Fairbanks Juneau Ketchikan Kodiak The Home Depot Service Center Arizona Flagstaff Phoenix Tucson Yuma Batteries are garbage. This Ego Power Plus mower's touch-drive technology makes it easy to operate without exerting a lot of force. Time to go back and do some homework. The Process To Clean The Carburetor Of The Lawnmower. Contact a location near you for products or services. Anyone can write a Trustpilot review. (5) Website Directions. Companies can ask for reviews via automatic invitations. JavaScript seems to be disabled in your browser. 802-375-2748. Lawn Mower Repair On Tennyson in Hayward on YP.com. ( Mobile device, Home Appliance etc.) Is it worth it to repair a lawn mower? We were instructed to bring the mower back to Lowes, where it was purchased, for the Ego appointed service provider to pick up and fix. I'll probably take the lawnmower apart and do some tinkering myself, but if I have to get another lawnmower, I will go with an established brand with an electric model like Stihl. We offer several options to fix your RYOBI product. All still working fine, more than enough power, never had any issues with maintenance. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. The store will not work correctly in the case when cookies are disabled. I've had to replace two batteries though (both under warranty) so I wouldn't say they're a perfect company by any means. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. LM2130SP thought this was a great machine until I had to "change the blade" to use the bag??? We rebuild all types of EGObrand batteries. This is an Official United States Government System, which may be used only 800-366-3011 As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. Their service is that terrible. Find Local Service Center. 815-539-6954 Warranty should not be the end of life of a tool. $16.99. I am on my 8th phone call (each with a huge wait) with a rep to replace , Talk with other EGO owners, find answers, and share your tips. They could not even provide a rough estimate. Really surprised to read such bad reviews. 1-800-364-7938 To find your closest Service Centre, please follow the steps below. We employ both AI and big data in proofreading the collected information. Find Local Service Center Find Local Service Center. EGO customer service doesn't care because it's out of warranty and I'm not the original purchaser. Bill's Lawnmower & Small Engine Repair. Yes but I found 2 local dealers willing to service Stihl, so I will get support after the warranty expires. This service is provided by the USDA-Office Information Profile System. They will simply refer you to the manufacturer for technical support or to a local service center, like taking your car to the dealer for warranty work. As a technician I see way too many ego pieces of equipment in my shop for repair or replacement. this system constitutes consent to such monitoring and auditing. The performance of our battery packs is equal to or better than that of a brand new battery from the OEM but at a fraction of the cost. https://www.stihlusa.com/WebContent/CMSFileLibrary/downloads/Limited-Warranty-Policy.pdf. For the second time, an EGO CS1600E chainsaw has failed within a year of purchase, despite fully charged battery. Date of experience: January 02, 2023 PB Peter B 1 review AU Jan 27, 2023 Batteries are garbage I then try to open a new account to log init won't let me as I already have an account associated with my e-mail. Find Local Service Center I can get 3 or 4 uses out of each before a recharge. Find Local Service Center If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Step #1: Check The Mower Carburetor Before Cleaning. Mower has an issue. (800) 854-2315 Use them for routine maintenance (i.e. 208-890-2056 Five months into it my edger stopped working (no power, dead as a doorknob). Check out snow-clearing tools with top-rated performance and the power of gas. 2021 Copyrights. We see that youre on the North America site but appear to be outside the U.S. and Canada. Find Local Service Center The entire body and handle of the mower is made of ABS plastic and aluminum. Unlike the gas power head than can accommodate a hard blade edger, hedge trimmer, small leaf blower, pole saw & power broom to name a few. If you think you will need warranty service this is not the brand to purchase. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Sign up to hear about new Commercial Series tools and innovations. 1-855-EGO-5656 BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Help your drivers get from point A to Z faster and safer. Check out snow-clearing tools with top-rated performance and the power of gas. This web Although i will say i have a battery powered blower and trimmer which i love because i dont use them often. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. Ugh; better than nothing I guess. Even when its on its last legs, i can still get a cut in. 2. We love hearing from our customers, dealers, and the media. Welcome to RYOBI's Service Center locator, we're happy to assist you. Customer Support Call Us For all customer service requests, please call: 1-855-EGO-5656 (1-855-346-5656). Self-Propelled 2-Stage Snow Blower With Peak Power. The equipment is equipped with high quality build materials. Patented battery technology delivers gas power and performance plus longer run times. I have their trimmer and blower and I really like them. Has to be a repair center, which is apparently not all of them. You can start by looking at comments and photos shared by locals to make a more informed decision. (800) 633-1501 Improve your operations by interacting with drivers in real time. 800-344-3371. We see that youre on the North America site but appear to be outside the U.S. and Canada. Give Praise. These machines require better electrical components as well as a shear pin for the two stage blower impellers to allow for inevitable small impacts of hardened snow or small pieces of ice. The ego is lightweight and quiet yes, but that's where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. Access the headquarters listing for Chervon, Kelly Hammink, Customer Service Specialist. Bought a two stage snow blower which broke. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. It was great until the battery failed and because it was under warranty, I contacted them. Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206 . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I purchased the EGO self-propelled Mower. Find Local Service Center Find Local Service Center How did we create this buying guide? The mowing unit is guaranteed to last and resist . Ego Work Glove Large. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it. Weird every Home Depot in my area is an EGO repair center. Find Local Service Center About EGO .Environmental , See Also: Navigation Preview / Show details, Ego customer service and replacement parts. The Home Depot Service Centers in U.S.A. (888) 407-7626 (800) 387-6018 Drivers can rely on the Google Maps experience theyre used to, including intuitive turn-by-turn navigation, route overviews, lane level guidance, and voice support. (905) 337-2095 Find Local Service Center 715-822-2415 International Association of Better Business Bureaus. . Especially with EGO customer service not being of any help even if it's past warranty. Empower your customers with accurate, up-to-date information. If no results appear, please increase the search radius. ECHO USA Dealer Locations | Professional-grade Outdoor Power Equipment POPULAR SEARCHES Chainsaws PB9010-T X-Series US Alabama Arkansas Arizona California Colorado Connecticut Delaware Florida Georgia Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Maryland Maine Michigan Minnesota Missouri Mississippi Montana BBB Business Profiles generally cover a three-year reporting period. 920-756-4688 Not even a timeline for someone to get back to me. 800-864-1649 For the best experience on our site, be sure to turn on Javascript in your browser. Same problems with these units are still occurring as of Feb/2023, What a beauty. , See Also: Tech Support Preview / Show details, Ego Lawn Mower EGO Power+ mowers are powered by an advanced lithium battery with a unique shape and stay-cool technology that provides power for longer. The wonderful world is all around you, waiting for you to discover. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Home. I finally found one HD the next county over that is one and said theyd evaluate it, but they need to ship it to Phoenix to do so. BBB reports on known marketplace practices. I did the Greenworx battery mower and really liked it. I also raised an online ticket but did not hear back. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Right after Christmas and after 9 months of usage our 42" ZTR mower just stopped working. These issues have been occurring since the start of ego and I have yet to see improvement. (877) 477-6669 Almost every ego that goes out the door comes back for a failure. information on how to contact them. 1-877-466-5225 Find Local Service Center 1-800-652-2321 1-800-223-5168 Find Local Service Center 920-756-4688 Find Local Service Center 361-444-3396 Find Local Service Center 217-735-1590 (877) 477-6669 866-206-2707 403.784.3518 (888) 407-7626 800-345-6007 (800) 387-6018 (800) 633-1501 1-888-332-6419 (877) 986-7783 Find Local Service Center When drivers are able to stay in your app as they navigate to a destination, you can send them alerts and notifications, add trips on the fly, and get a better overall look at their navigation behavior. This is why I remain fond of my decades old gas powered equipment. Find Local Service Center Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them. The EGO push mower is one of the best out there, and its also one of the least expensive too. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. EGO Power Plus 21-inch Mower Repair MI-Tinker 706 subscribers 50K views 2 years ago First I want to say I absolutely LOVE this EGO 56V Cordless Self-Propelled Mower Model LM2100SP. 715-822-2415 EGO. The echo repair center locations can help with all your needs. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. 1-866-902-9690 Get helpful tips and buying advice from our experts.\"}]}],\"USP\":[{\"URL\":\"stories\\\/478-How-To-Get-Free-Shipping-On-Mowers.html\",\"className\":\"icon-nav-usp-shipping\",\"displayText\":\"Free Shipping\"},{\"URL\":\"stories\\\/770-Top-Rated-and-Best-Selling-Mowers.html\",\"className\":\"icon-nav-usp-knowledge\",\"displayText\":\"Expert Recommendations\"},{\"URL\":\"stories\\\/1258-How-to-Finance-Mowers-Direct-Purchases.html\",\"className\":\"icon-nav-usp-financing\",\"displayText\":\"Financing\"},{\"URL\":\"stories\\\/2003-New-Customer-Referral-Program.html\",\"className\":null,\"displayText\":\"\"}]}","siteLinkJSON":"{\"Resources\":{\"How to Library\":{\"href\":\"how-to-library.php\",\"title\":\"Mowers Direct How-To Library\"},\"Product Reviews\":{\"href\":\"reviews.php\",\"title\":\"Customer Reviews on Mowers Direct Products\"},\"Recommendations\":{\"href\":\"stories\\\/770-Top-Rated-and-Best-Selling-Mowers.html\",\"title\":\"Product Recommendations\"},\"Weekly Specials\":{\"href\":\"lawn\\\/lawn-mowers-on-sale.html\",\"title\":\"Weekly Mowers Direct Specials\"},\"Manuals\":{\"href\":\"stories\\\/400-Lawn-Equipment-Owners-Manuals.html\",\"title\":\"Manual Lookup\"},\"Service Centers\":{\"href\":\"stories\\\/413-Lawn-Mower-Service-Centers.html\",\"title\":\"Service Centers\"},\"Technical Support\":{\"href\":\"stories\\\/424-Lawn-Equipment-Technical-Support-Resources.html\",\"title\":\"Technical Support\"}},\"Account\":{\"My Account\":{\"href\":\"account.php\",\"title\":\"Login to My Account\"},\"Email Preferences\":{\"href\":\"https:\\\/\\\/www.powerequipmentdirect.com\\\/newsletter_removal.php\",\"title\":\"Email Preferences\"},\"Manufacturer Login\":{\"href\":\"https:\\\/\\\/www.powerequipmentdirect.com\\\/partnerships\\\/login.php\",\"title\":\"Manufacturer Login\"}},\"Customer Service\":{\"Help Center\":{\"href\":\"contact_us.php\",\"title\":\"Help Center\"},\"Return Policy\":{\"href\":\"returns.php\",\"title\":\"Return Policy\"},\"Shipping Policy\":{\"href\":\"stories\\\/478-How-To-Get-Free-Shipping-On-Mowers.html\",\"title\":\"Shipping Policy\"},\"Product Recalls\":{\"href\":\"stories\\\/1294-Product-Recalls-for-Lawn-Mowers.html\",\"title\":\"Product Recalls\"},\"Track Order\":{\"href\":\"ordertracking.php\",\"title\":\"Order Tracking\"},\"Accessibility\":{\"href\":\"stories\\\/1780-Our-Commitment-to-Accessibility.html\",\"title\":\"Accessibility\"},\"Do Not Sell or, How to Find a Lawn Equipment Service Center, contact the manufacturers technical support line. Find Local Service Center I am at a point where if I don't get any progress immediately, that I will have our attorney get involved. Fast forward through dozens of calls to Ego customer service (I know them all, and they know me as well) to the first week of March 2023 and we still don't have our mower back. EGO .Header Navigation. 1-877-466-5225 The repair/service/parts business for many companies is more profitable than the initial new equipment sales side. (866) 788-7394 Lawn care professional here, we field tested an Ego string trimmer, the battery overheated with 15 minutes of use and gave us the red ring of death. 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