optimum cable box error codes

But it is not far-fetched to say that your box has died, either. If you wish to control the volume via your Cable Box, follow the steps below: Step 1: Press and hold "CBL" and "SEL" simultaneously for 3 seconds until the "O." Verizon Fios remotes Click to reveal WebOptimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Your IP: The action you just performed triggered the security solution. Doing this should resolve the issue in no time! You can do both of these sets of steps at the same time. But if it doesnt, move on to the next possible cause and restart your cable box. Disclaimer: This subreddit is not affiliated with Optimum or Altice USA in anyway. I am on the waiting list for comcast to call me back. They might ask you to try something else specific to your cable provider, or they might send someone in if they need to. After you get off the call, and if there is an outage, the best thing you can do is to wait until the service comes back on. When its successful, a solid, green light appears on the equipment front. A No Signal error on your TV lets you know that the TV has stopped receiving signals from whatever input it is on. If everything looks okay and none of these tips are working, the problem probably lies in the cable box. I keep running into the same issue; my box can't be connected to the service. Press question mark to learn the rest of the keyboard shortcuts. Philips universal remotes An old guide that hasnt been updated recently also poses problems and shows an error when you try to use it. Everything You Need to Know. Then, after a reset, see if you can get a signal from the cable box. However, it is definitely a popular one. This error code is very common with wireless TV boxes. Be patient and leave it alone. The following page was printed from RemoteCentral.com: Scientific Atlanta Explorer Cable Box Infrared Codes, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0864, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0091 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0864, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0864, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0091 0030 0030 0030 0091 0030 0862, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0091 0030 0091 0030 0030 0030 0091 0030 0863, 0000 0048 0000 0018 00c0 00c0 0030 0091 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0030 0030 0091 0030 0030 0030 0030 0030 0091 0030 0030 0030 0091 0030 0091 0030 0030 0030 0091 0030 0862, Sony PlayStation 3 Advanced Control Roundup, Universal Remote Control Inc. Digital R50. Out of all the Spectrum cable box error codes, this one is tricky since it indicates several things. WebDirect code entry (UR2-CBL-CV04/Silver with iO button) Step 1: Turn on your TV. This error either means that your cable box is set to a channel not currently in your cable package or that your equipment needs an authorization signal sent to it. Any help? Try connecting the cable box to the coax cable that is hooked up to the cable If the issue is occurring on just one TV, check physical connections to the outlet for your cable box, and tighten the coaxial cable if its loose. Hello, it appears your question is still open. Do you need more help with this? Please note: You have already paid your fees to the site; I'd like It is especially common if you have gotten a new connection and paid a lot of money for it! Activation may take up to 15 minutes. The next thing you can try is to reboot the cable box. If you are using a Samsung cable box then you likely have a separate cable modem. Home Blog FAQ Spectrum Cable Box Error Codes. (10 blinks is equal to the number 0). WebThe problem: Cable box says error code cuc GetHuman6789762 did not yet indicate what Optimum should do to make this right. If your cable box uses HDMI, make sure the ends of both connectors are not bent or damaged. Did you see the link that I provided above . Companies respond better when others are watching. This model contains a total of 30 IR codes. Instead of frantically trying to reset the router, messing with the modem, and calling the tech support, wait for this software to download completely. Each of these codes represents something in particular. To go back to controlling the TV's volume, repeat Steps 1-2 above and in Step 3 use the "TV" button instead of the "CBL" button. This guide results from that research to let you know what you could do when your TV says there is no signal, but your cable box is still on. I've swapped the power cord, removed the power strip it has been plugged into it and gone directly into the wall, moved to a completely different part of the house and it hasn't booted up once. This discussion has been closed. After you get back the TV signal, check for issues with your internet. Refreshing the spectrum signals can also resolve the issue. Follow the steps below to find out which code is used to control your device: Step 1: Press and hold "TV" and "SEL" simultaneously for 3 seconds until the "O." All you have to do is check for any loose cables or faulty connections. After logging into my account, I tried to go through the remote reset. The Optimum cable box requires an input cable and power supply to work correctly. The tech support team will either guide you about what you can do or send a professional from their side to see what the issue is. In typical cases, DMI or DUI is associated with a video interface that needs to negotiate with your TV before displaying. Consider buying amesh WiFi system compatible with WiFi 6. Is there anything to the idea that incoming power could somehow be at fault? To do this, either use your remote or the power button on the box itself. You can either use the remote, use the switch on the TV or ask the voice assistant if you have one to reboot your TV. The "iO" button will blink twice. Performance & security by Cloudflare. Optimum.net is compatible with a wide range of browsers. But like any other network, even Spectrum has its occasional problems. Talk to them about the circumstances you had this issue, and mention the troubleshooting steps youve tried. In contrast, if the error shows up on every piece of content, it means that the issue is with your account or reception. I went on line to activate. James_M Posts: 3,923 ADMIN Please refer to Spectrum Receiver Error Codes for more information. I didn't hear back after our initial conversation. The reboot process is always the first step, if that did not work, then there is a box failure o This happens at least once a week!. Incompatibility of services is the primary cause behind this error code. WebIf the issue is occurring on just one TV, check physical connections to the outlet for your cable box, and tighten the coaxial cable if its loose. He reboots the box and of course this time it boots fine and works normally. The problem behind these error codes is that your cable box is trying to buy or receive HD programming on an SD receiver or television. Our internet has been working fine, no issues whatsoever. When the box powers up it needs to download data from the cable plant. Is anyone else having this issue? Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Try connecting the cable box to the coax cable that is hooked up to the cable modem and see if that is booting. Your IP: Make sure they are in proper shape and properly connected. Each digit is separated by a 1 second interval of the "iO" button being turned off. Do a few gentle yanks on it to see it it is loose. The solution is pretty obvious: you update it! Thank you. It might take 15 to 60 minutes, so be patient, dont stress, and get yourself a snack! The fix is quite easy and mostly automated. If not, I would be happy to troubleshoot and see if we can get this resolved or if I'll need to ship out a replacement. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Troubleshooting the issue is relatively simple and takes it easy on your schedule as well. Will a cable box successfully boot up if the coax is not hooked up to it, or does it need that signal to properly boot? The "iO" button will blink number of times indicating the number of each digit of the code number. I too received a message saying "we couldn't reach your box. Hello @jofhw69, and others who were having issues with your cable box. If they are, get ones with gold-plated ends, like the Belkin Ultra HD HDMI cable . I've tried the same as the original poster. Also, check in with your cable providers to know if there is a service outage in your area. The TV should turn on. In that case, log into your mobile application or website, open your Spectrum account, and see if your subscriptions are paid for. Step 2: Point the remote at the cable box and press the "VOL+" button. But before you contact a professional, there are some things that you can do. It could either be a Spectrum TV subscription error or an incomplete VOD. The two TV's with the digital adaptors are now recieveing status code 580 messeges on many channels. My circuit breaker trippes yesterday and when i got everything back to normal 2023 Midcontinent Communications - All Rights Reserved. ", Did it ever work? The action you just performed triggered the security solution. To troubleshoot this error: This error displays if your cable box is not activated for Midco service. Tell them your issue so they can replace your cable box. But before getting stressed and worrying about your money getting wasted, understand what this error code means. Reconnect the router to its power source. Plug the cord back in and turn the box on. Comcast remote controls I notice that these channels appear to be new channels I've never received before. I'm relieved to know it's not just me, but I'm hoping you found some better resolution in the last 8 months. Unplug the power cord from the wall and wait for at least 5 minutes. We are taking you to a secure payment website where you can pay your Midco statement. WebThis video instructs how to fix Error VID 4 when trying to view recorded DVR content or ON-Demand content. If the cable box volume does not adjust, you may also need to set the Cable Box's volume control to variable: press the "Settings" button twice to access the 'Full Settings' menu, scroll to 'Audio' and press "SEL", scroll to 'Volume Control' and press "SEL", scroll to 'Variable' and press "SEL". WebOptimum cable box error codes Samsung optimum cable box error code vid 139 Optimum cable box cuc code ceejhey22 Level 10 (Genius) 6362 Answers, 210 button lights Check the ports and clean out any dust or dirt in them with a dry microfiber cloth or an earbud. Model PX032ANI. This is communicated to the box via a special frequency which the box automatically scans for when booting up. Replace any damaged cables or wires, including the ones that deliver power to the box and TV. Spectrum Cable Box Error Codes & What They Mean #1. Guide to startup ISPs. During the restart, choose Troubleshoot > Advanced Options. Spectrum remote controls Log into My Account or register now. Also, try to access some other videos and see if it allows you to do that. By go out I mean the box (Samsung) is still on but just get a message on the TV along the lines of "service unavailable". Good luck! All you have to do is check for any loose cables or faulty connections. Sometimes, damaged cables can also be a reason behind this error code. So, fixing, readjusting, or replacing these cables makes the error go away. Refreshing the spectrum signals can also resolve the issue. #2. DI Spectrum TV pixelated issue is another prevalent complaint. Sometimes power cycling helps, not always. I never solved the technical issue, but I solved the problem by "cutting the cord" and going with YouTube TV which has worked wonderfully. Thanks in advance for your time and for giving us more details. For example, check the content youre trying to access. With a Scientific Atlanta Cable Box, if you used HDMI cables to connect to your TV, you will not be able to control the cable box volume using this Optimum remote. He checks the incoming signal with his equipment says it's great. To reset the TV: Turn off the TV. What Is Spectrum Code IUC 9000 and How to Fix It? Guide to using your own router with Optimum, No other ISPs near me? RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Also, try not to keep too many electronic devices near the set-top box. As part of my weekend R&R, I either watch something on TV or pick out a movie or show I had held off watching. I have tried to do a reset and it says it can't connect to the box. 1998-2023, Daniel Tonks. You can email the site owner to let them know you were blocked. I have the little cable box on the second tv. Last weekend, when I decided to watch some TV, the TV connection thought otherwise. This error is usually due to a signal issue or coaxial cable connected to the wrong port on the cable box. If it does, and other videos are working fine, you can report the issue to Spectrum Support. Basically, you cannot access some of the content on the service (Video On Demand). These codes can be used with various computer programmable remote controls, including models from Philips, Marantz, Universal Remote Control Inc., Logitech, RTI, Xantech and others. On the other hand, a reset reverts almost all settings changes, except the ones the user made, to their defaults. If you think there has been a mistake from Spectrums end, try refreshing the signals. I followed the troubleshooting directions, all the cables are connected correctly. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. If youre still not getting a signal, call up your cable provider. If you are using a Samsung cable box then you likely have a separate cable modem. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I'm skeptical but try plugging it into a couple different outlets, doesn't boot up with either (attempts to boot but after a few minutes displaying CVC goes to Err). It is not monitored by the company, if you're looking for official responses please contact them directly. 198.54.123.248 If you see a software download error when you turn on the cable box, you will probably not be able to use it. This one supports 4K and high bitrate audio as well. Spectrum has been a continuously evolving company ever since it launched its services. However, it is really not as severe as some people assume. This time around, we'd also see times where channels are working but dvr and on demand are "service temporarily unavailable". This also can take It's an old house but we are not seeing any issues with other equipment. As mentioned before, it can be tricky for people to manage on their own. It briefly shows up when This website is using a security service to protect itself from online attacks. However, I keep running into the message "we couldn't reach your box." The error code E14 represents the failure of a receiver startup. Are you able to let us know the make and model (s) of the two cable boxes that are giving you this problem? This database features a collection of regular and discrete infrared remote control codes prepared in Pronto hex format. If you have an SD TV, order the suitable programming (SD programming). WebHelp with my Optimum issue First: share to improve GetHuman5541803's odds Strength in numbers! Calls his supervisor for ideas and the only thing they can figure is that power coming into the box is suspect (fluctuating, whatever). Confirm and reassure that you are indeed ordering the correct programming for your receiver. WebOptimum cable box error code ca008 My samsung tv cable connection isn`t working. So, what should you do if your guide needs an update? Thus, calling a Spectrum professional will be the most intelligent way to go about it. Figured it's not the box so scheduled a tech. If you realize that you have made a mistake, change the details immediately and try again. In simpler laymans words, it means that your cable box either needs to be charged or it is suffering from a technical issue. The "iO" button will blink twice to confirm that the code has been stored. If you cant view a channel even with a solid green light, you may be on unauthorized channel not included in your cable package. For further help on using these codes please visit our message forums. ( Copy to So I go swap it out again because all I can figure is that I got a second bum box. Use your remote to try another channel. I'm trying to troubleshoot and reset my cable box. First of all, check the wires. Invalid Optimum ID, please complete all fields. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So, fixing, readjusting, or replacing these cables makes the error go away. In either of the above cases, the best thing to do is call the tech support and convey your message to them. [ < Back | Page: 1 2 | Next > ] Remote Model: E2050ER1. But, if it prolongs, it might be a problem. However, understanding what particular error codes mean can stop you from taking excessive stress and panicking unnecessarily. button lights up. Invalid password, please complete all fields. I wanted to reach out to see if you were able to get this resolved yet? Step 2: Press the "INFO" button. You can email the site owner to let them know you were blocked. Status Code 580 With Digital Adaptors - XFinity G Guest2 Guest Post Apr 8, 2017 #1 I have 2 digital adaptors and one digital box on the 3 TV's. Rebooting wouldn't fix it, but I'd walk in the next day and the box would say "turn on" and it would be fine for awhile. Select Recovery > Advanced Startup > Restart Now. This step is in a similar vein to how we restarted your cable box and TV. There's a connection issue, but I'm having trouble figuring out what it is. Ask them if there are any outages in your area, and if yes, how long it would take for a fix. Box worked fine until last night. The vast majority of service calls are a result of a bad connector. Everything is accessible if you really want to access it but it was easier and far cheaper to just say thanks no thanks to Optimum cable and start streaming TV. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I am currently sitting on hold with optimum tech support for the exact same issue. You can also see what cable package you are current subscribed to and what channels are included by logging into My Account, then in the Services section next to Cable TV, click Manage. Samsung Cable Box smt-c5320 0 Solutions I recently got an SMT C5320 cable box from cablevi Samsung Cable The HDMI cords I have still work and the television itself is fine. Good ones are expensive, so ask a professional to do it for you if you need to get your cables tested. But, before that, do some homework. We will debit Hi, @FrustratedInMS, I hope outside of this service issue your day has been a good one. Please try again later. Cox remote controls If you still experience issues after trying to active. However the Xfinity remote has a red light on the Allpower button. The picture suddenly stopped, and my TVs No signal screen popped up. E14 is not as common as other error codes on this list. If theres an on-screen error message, refer to our list of common error codes. But if the same error code shows up repeatedly, a receiver startup failure is most likely the diagnosis. Wait until it has fully restarted. Hi, I'm Nathan. Sorry to hear that you're having trouble, but I'll do my best to help you. Is this showing on the tv screen or on the box itself? A edited August 2022 Apr 03, 2016 The Digital Adapter gives error code 227 alot for the last couple days first the screen seems to freeze then get the message. button lights up. I'm trying to troubleshoot and reset my cable box. All rights reserved. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. The issue continues. Since there are quite a few probable causes for the issue, it would be better to get right to troubleshooting instead. Optimum Welcome Guide Samsung & Unfortunately, isolating the exact problem can be hard, especially for people with little to no knowledge of how these things work. Then, try rebooting the modem and the router. If issues persist or your light isnt solid green after 15 minutes, contact us. The tech support team will either guide you about what you can do or send a professional from their side to see what the issue is. The professional will then visit you to see the cable box in person and guide you appropriately. #8. E208, E211 Cloudflare Ray ID: 7a28c8119aef542b It briefly shows up when you turn your TV on but then disappears almost immediately. Once you program the remote to control your TV, it will also control the TV's volume and mute functions. Experiencing slowdowns, slower speeds, or not having enough range all over the house? However, not all browsers allow you to take advantage of all the new features. This knowledge will make sure you dont panic the next time your internet starts acting up. In simpler words, your cable box will not receive any signals and wont let you operate it. Now the third box hasn't booted up once. Lastly, try resetting the router all together. This error is usually due to a signal issue or coaxial cable connected to the wrong port on the cable box. If none of these steps work out for you, you might need professional help. Example: 1 blink, 3 blinks and 8 blinks with an interval of 1 second of "iO" button being turned off indicates the code number 138. I tried that and i keep getting disconnected. If there is no signal even with the cable box turned on, there can be various reasons why. Before contacting them, I'm pretty sure that the issue must have been a loose connection in an inaccessible area.

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