qantas group risk management policy

"I totally enjoyed my time with Qantas," he said. m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[ g[nf8fe;C{:dw%,[$=.`_ vCU=oVVy6a+DrvkyN~/ p,F m+] Bc9 Olivia is also on the Board of UNICEF Australia. A risk is anything that could potentially impact your project's timeline, performance or budget. Upgrade your web browser for an enhanced experience. "In terms of pilots, of the things that Qantas has done very successfully, because the law allows them to, is that they've acquired or set up subsidiary airline groups," Mr Lucas said. Investor day Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. While the new FRMS allows for flights in excess of the current 20-hour ceiling, Project Sunrise flights will still need to be approved on a route by route basis. 2008/09 Qantas Data Book . The airline announced on . Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. An Engineering degree in Aeronautical, Mechanical, Electrical or equivalent. The objective of this Risk Management Policy (RMP) is to ensure that we are managing risk to the best of our ability to enable the successful achievement of the Bank's objectives. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. The Company's Risk The Qantas Group entered the crisis in better shape than most airlines. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). 2017 Annual Review. We test the strength of our culture through annual employee surveys and analysis of retention and turnover, using the insights to find out what's important to our employees and how we can improve in future. He is careful not to overstate safety concerns but acknowledges risks have grown. The respect of human rights is key to our business practices, and we proactively undertake ongoing human rights due diligence in our operations and across our supply chains. Our approach to risk management starts with our first priority: the safety of our customers and people. Following the review we have re-defined our approach to ensure all Qantas Group workplaces are safer for our people by: Our inclusion and diversity strategy is focused on driving an improved people experience (and in turn, better business outcomes) by removing barriers to inclusion and creating greater opportunities for participation. <> Today we apply the same systematic approach to all risk disciplines, not just aviation safety. "We're working longer hours. "We're seeing them occur across multiple weeks, and ultimately that's where things start to increase in operational complexity. TMC network Uniglobe Travel has strengthened its presence in Europe by adding new members in the UK and Turkey. Cyber Security Policy; 5. The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). We require independent third party auditors to carry out extensive on-site assessments which audit workplace practices including adherence to living wage requirements, maximum working hours, acceptable living conditions and corporal punishment. "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket. The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. Opens in a new window After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. Modern slavery including child labour / forced labour; Cyber security including data and credit card protection. "So, what should have gone in the front, went in the back. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . "This investment can't be made at any cost and the flight crew cost base remains the last component of the overall business case which needs to be met," Qantas management told pilots in an email. Since then, the Group has been working to implement these across the core elements of climate-related disclosures. Vancouver-based Uniglobe is also adding Canada's House of Travel to its membership. Upgrade my browser. Opens in a new window Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. click here. He started this role in March 2015. This amendment provides the Group with an additional level of verification in line with our voluntary commitments under the UNGPs, while at the same time upholding our position that the Australian Government is best placed to make decisions on the legal status of people seeking asylum in Australia. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. Risk refers to the probability of an event and potential consequences, both positive and negative, to UNCG. Our sophisticated risk assessment utilises known bribery and corruption risk indicators and incorporates the Groups established risk assessment procedures to identify potential risk and, where required, to introduce adequate controls to mitigate that risk. The Board has approved charters for each Committee: Audit Committee Charter (PDF) Nominations Committee Charter (PDF) Remuneration Committee Charter (PDF) Safety, Health, Environment and Security Committee Charter (PDF). With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. )urWubOrG@jSaGL3TQVQd; zt LR*E%p5s0"{a6z ,6(}`uh9!>_F#>U jyYdQ'n'TR6E]Mh"R(g&KLytK)i[yjMi%\RoJERtpzMnin7}xgeI: /&'!GmU0yDfT2!E'rP[V&HMs`%P,R!N&32&i>&B*E* "For workers, agreement termination is a threat that their remuneration, their working conditions fall off a cliff,"Professor McCrystal said. View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. Harassment in the workplace is not tolerated and is a form of discrimination if it is based on an unlawful ground such as gender, race or disability. We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. Opens in new window. The ability to work under pressure in a highly regulated environment. Qantas told us it "grandfathers" older conditions for long-serving employees "from a different era of aviation",enabling Qantas to become more competitive over time. We recognise our responsibility to respect human rights by taking steps to avoid negative impacts on people and the planet from our activities, and by making positive impacts where we can. Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. click here. %PDF-1.6 % In line with the UNGPs, we engaged expert advisory consultants to lead the refresh of our salient human rights issues. Alan Joyce says it's "not good enough" thatQantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. Scope He has also been a press secretary and senior political adviser to various Australian political leaders and Ministers and worked as a journalist in newspapers and television in Australia, the US and UK. Opens in a new window "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners. %PDF-1.7 The Group has considered transport of unsuccessful asylum seekers through multiple lenses, including as part of the salient human rights issues assessment undertaken in 2018; a targeted risk assessment inclusive of the impact to our broader stakeholder group; and the Groups capacity and qualification to second guess a complex and comprehensive regulatory and judicial process. "As a result, we have a very high turnover rate that makes the already-bad situation even worse. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Remuneration Committee: Jacqueline Hey (Chair), Maxine Brenner, Michael L'Estrange and Todd Sampson. As a result, we have emerged from the pandemic a stronger and more resilient company. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. The two TMCs officially came together on 1 January, 2023, after the larger Gattinoni Group (which also . Third, any lucrative business will attract new competitors. Oversight is maintained through the Boards Audit Committee and Safety, Health, Environment and Security Committee (also known as CHESS). This policy establishes the framework for a formal risk management program by designating responsibility for risk identification and analysis, planning for risk mitigation, and outlining program management and oversight. Jetstar's community initiatives include Star Kids, which raises funds for World Vision, and Flying Start, which offers grants for charitable initiatives. There is a large likelihood for the risks facing Qantas Airline to occur. We're playing an active role in setting and meeting these ambitious targets, and were guided by a simple philosophy: measure, reduce, offset and influence. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. Our Board of Directors combines deep experience and diverse perspectives to ensure we're delivering against our strategy and meeting our responsibilities to investors and other stakeholders. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. . The Audit Committee undertakes the functions of a risk committee as set out in the ASX Corporate Governance Principles. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. 4 0 obj "It's been prepared to take every angle under the act. Climate scenario analysis allows the Qantas Group to estimate how we are positioned to withstand different climate futures over the medium to long-term. The Group reported a $1.43 billion Underlying Profit Before Tax and Statutory Profit After Tax was $1.0 billion. Upgrade your web browser for an enhanced experience. We support that growth through tourism marketing partnerships with the Australian and state governments, and our own extensive marketing and media strategy. Group Finance Policy; 7. Risk management is an integral part of all organisational process. "Now, if you are a worker with a mortgage and your employer is threatening to terminate your existing enterprise agreement, the consequence for you could be that you can't pay your mortgage, that you no longer have the income coming in that you have organised your life around.". Safety and Health Policy; and 10. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. "But what we're seeing at the moment, we're seeing them occur multiple times in the day. It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. They are: Our success as a business and our approach to corporate citizenship starts with the custodians of our brand - our people. Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. CHESS also has oversight of risks associated with regulatory compliance. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, With Prince Andrew's sweetheart mansion rental ending, King Charles offers compromise that shocks his son, Flooding in southern Malaysia forces 40,000 people to flee homes. ", A Qantas pilot told ABC's Four Corners: "When you mix a safety critical role with a threat of losing your job, then it really only ends in one way. OurWhistleblower Programis a key aspect of our approach to managing human rights, providing a confidential and accessible channel for individuals to raise matters of legitimate concern with us, so they can be addressed. A summary of indicators can be found hereOpens in new window In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. strong corporate governance transparency in reporting. "Unfortunately, that has been usedas a threat to the pilots. With a focus on continuous improvement, the Group is seeking to build on our established compliance program by investing in technological platforms that will support our management of business risks and meet the growing expectations of regulators worldwide. Investors have been selling this fund manager's shares following the release of a disappointing half-year . He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. For example, the Qantas Airline may end reducing its business international operations. We integrate aviation operational safety, work health and safety, aviation and cyber security, environment and business resilience, learning from collaboration and shared experiences to make the system better and stronger. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. This may lead to the closure of some of its international business segments. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. View the highlights from the latest and previous Full Year Results announcements. Learnabout how we're managing our climate risk by enhancing our understanding of the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. The Handbook is one of a number of tools and resources available to staff at UQ designed to encourage the development of policies and procedures that are clear, effective and appropriate. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). Risk Management Policy; 9. Across our workforce, we maintain an 'informed culture' of safety and security. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. Tinos current portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations and Mergers and Acquisitions. stream Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. Under his leadership Qantas has implemented its biggest transformation since privatisation in 1995, renewed its fleet and technology, lifted customer satisfaction to record levels and expanded with new ventures and partnerships. J&5^tzbQc>PS0pp"'->]jv-y~:U2Tfpkec *onFDY;ZL6EM.wrmmn>q6_A!0VnBZ[&B X'@0.t/n3U. Tax risk management is governed by both the Qantas Group Risk Management Policy and the Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. The frequency with which the Board is informed about issues depends on the significance of the specific risk. Qantas Data Book 2017. We can't name the many employees we spoke to because they could be sacked for raising their concerns. Read more hereOpens in new window Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. The output of this activity allows us to build a global risk profile to ensure that we focus our attention and resources on the highest areas of risk. Risk management is systematic, structured and timely. The aviation industry frequently deals with uncertainty, whether it's in the price we pay for fuel, business and consumer confidence and demand levels, weather patterns, geopolitical events and as seen recently, pandemics. Commercial experience with contract management As a matter of fact, only particular people are gifted with a talent for writing. From 2017/18, we will shift our reporting to open source disclosures, leveraging our The global financial crisis will affect the international business operations of Qantas Airline. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Responsible investment Our wealth businesses have Responsible Investment Policies And we know that our continued success relies on day-to-day operational excellence and keeping a steady eye on the horizon. We are committed to achieving world class environmental performance in all aspects of our business, reducing our emissions footprint, and contributing to the growth of a low-carbon economy. 2008/09 Qantas Data Book . To find out more about our environmental strategy and performance, Since operationalising our Supply Chain Assurance program weve continued to assess how we interpret and respond to risk. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. "It was a metaphorical gun to the head," Tony Lucas said. Qantas Airways Limited ABN 16 009 661 901. Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared tonewer competitors. We're committed to reducing our emissions in line with the Paris Climate Agreement to limit warming to well below 2C above pre-industrial levels, and pursuing efforts to limit the temperature increase to 1.5C above pre-industrial levels. The Board has overall responsibility for the governance of risks. We're in the process of finalising plans for a new program that will see Qantas support and engage employees in contributing to charitable causes that reflect our community strategy. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . The findings showed Qantas had similar instances to the national workplace averages but we want the Qantas Group to be significantly better than this. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. The Group acknowledges the complexity of immigration issues and respects that there are various views in the community and amongst shareholders about Australias immigration policy. More detail, including the key risk findings and disclosure against the TCFD recommendations framework, is set out in our 2022 Sustainability ReportOpens external site in a new window. As a result, we have emerged from the pandemic a stronger and more resilient company. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. Likewise, the existing competitors are likely to intensify their competition to either increase their market share of maintain their competitor advantage. Qantas Airways Limited shares are up 1.5% in Tuesday trading as we head into the lunch hour. Mr Joyce served as founding Chief Executive Officer of Jetstar for five years from October 2003, establishing its operations in Australia and across Asia. Risk management is a part of decision making. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. It's been prepared to take really destructive decisions in pursuit of the bottom line.". The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. Upgrade your web browser for an enhanced experience. Resistance to Qantas's proposal from the flight attendants and their association crumbled. You are . The Qantas Group announced its Chairman succession on 28 June 2018. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. How to make a disclosure under the Whistleblower Policy. Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. ", A licensed engineer told ABC's Four Corners: "The planned work for the night, we used to get through it, what they planned for us almost every night. Qantas staff fear the airline's stellar safety reputation is at risk as pressure from management mounts. The Qantas Groups approach to doing this rests on three pillars: Looking Ahead, Delivering Today, and Acting Responsibly. ". Opens in new window. In summary, the changes are: Andrew David, who is CEO of Qantas Domestic and International, will retire from the Group in September 2023. "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". The risk management system is based on a structured and systemic process which takes into 1 . Full time permanent position based in New York, JFK. A key test is whether participating in these external initiatives complements and extends our own reporting in a meaningful way. She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. To find out more about our safety strategy and performance, see page 16 of the Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". 3. Insiders have told us how this strategy has backfired spectacularly. March 17, 2020 . Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. It is intended to ensure a consistent approach to risk management throughout the university. Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. Legal Matter Policy; 8. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. However, a Qantas spokesperson told Simple . The GMC is chaired by the CEO and meets fortnightly to review "For pilots, job security is everything," he said. Opens in a new window Comply with Group Management Systems and Policy. Nearly every student wishes to succeed in his or her future career, and it is inseparably linked to your competence in research paper writing. Our Supply Chain Assurance program, launched in FY18, has a clear focus on six key risk areas: This program helps us understand how our suppliers are producing the goods and services we pay them for, and to make sure they comply with Qantas'Supplier Requirements (PDF). _W+ OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. Our Supplier Code of Conduct creates clear expectations for suppliers in respect of labour rights and working conditions. His current role includes these functions as well as shared services for safety, workforce planning and ground operations as well as Auckland based B737 operator Jetconnect. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. John Gissing was appointed as Group Executive, Associated Airlines and Services in March 2015. Previous roles have included Chief Executive Officer of Tiger Airways Australia for eighteen months, and Chief Operating Officer of Virgin Australia for five and a half years. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. We have seen airlines like Virgin like Rex come into the market and start up from scratch and the national carrier to survive has to have adapted to it. click here. This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. Its about taking actions now to ensure we can succeed and grow for the decades ahead: building value for our shareholders; creating great jobs for our people; providing world-class service for our customers; and making a positive impact on the environment and community. Where we identify an adverse impact that we may have caused, contributed to or be directly linked, we adopt a consultative and measured approach to identify appropriate response options and take action consistent with the guidance provided under the UNGPs. as a single source of publicly available policies, procedures, initiatives and performance indicators across our material issues, starting with our Climate Change and Carbon Disclosures.

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