bt openreach engineer working hours

The engineer first needs to turn on the cable that runs from the street cabinet to your property. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. It was reported a yesterday (I think). Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. The cookie is used to store the user consent for the cookies in the category "Analytics". Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. A specific time cannot be given and access must be available for the entire slot. The cookie is used to store the user consent for the cookies in the category "Performance". Monday 9th June 2014. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. ", http://www.speedtest.net/my-result/3167201384. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Qube are employed directly by BT to do Internal Home Checks. Account and billing. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). This cookie is set by GDPR Cookie Consent plugin. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Please enter at least 3 characters to search. Anyone else had this? Lost or stolen. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. These cookies ensure basic functionalities and security features of the website, anonymously. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT. Instal a new Telephone Extension Socket Moving home . Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Ex open reach engineer here, up until 5ish years ago. BT argued that you still received a partial service. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. He is very hard working and does things without needing to be asked. Thank You). . Log intoorder trackerusing your BT ID or order reference and postcode. I could not recommend working for BT Openreach at all. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". And once you've got some experience under your belt, there should be opportunities for overtime. Do I have to pay for this visit? To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Theyll aim to do this within 5 working days of you placing your order. By clicking Accept All, you consent to the use of ALL the cookies. You can view these money saving ideas by clicking HERE. business and public sector, For business and public Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Openreach did not have anything to add to the BT statement. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Analytical cookies are used to understand how visitors interact with the website. BT Openreach SFI2 Engineer Visits. Work experience gained by working for Openreach is truly respected in its particular field by other firms. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Damage caused during a break in to your premises. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 22h52, Hi. . If this happens we'll text you, call you, or send you an email to arrange another appointment. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). The strikes will take place on 29 July and 1 August. Include an address and phone number. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Announcements, Guides & Community Updates. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. - Providing support for Service and Commercial inventory. Amount of compensation. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Find out more about the BT Business app and how to download it. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. 10 reasons to work for BT Openreach. and. An engineer will install an ONT at your premises to connect to the nearby fibre cable. The fault is due to theft, loss or removal of equipment. Working from home no service passing the buck. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. He has sturdy life goals and knows where he wants to go. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. You might not need a visit, just the right advice and help to identify the problem! If a charge is likely, well let you know. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". on The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! The phone stopped working, and our broadband was down for about three hours but then came. 12h52. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Theyll need to get in touch with you, so please give us your mobile number for us to share. Micky37 BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. All depends when your manager wants you I guess. They will try and get you . This has been a nice experience and I wish the best to Arran in finding work.. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. @richthestag. business and public sector, Media What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Garry Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Russian minister laughed at for Ukraine war claims. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. I saw one at a cabinet last Sunday afternoon. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Ring sky told an engineer will come out in the next 48 hrs. We publish our charges in our terms and conditions charges schedule. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. If you're an engineer, that's usually four or five days a week between Monday and Sunday. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. @XRaySpeX . Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Work programme gives an insight into life as an Openreach engineer. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. The difference between the engineers was night and day. This is how life was back then. 2023 BBC. Openreach, which controls most of the UK's. . Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. I'm wondering will there be engineers working on a saturday? I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. This is a very common mistake made worse by the press. Within 10 working days, Openreach will have completed their survey. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. I know this because I have 26 years of experience tracing all kinds of faults. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. This website uses cookies to improve your experience while you navigate through the website. How long is the appointment? If the work is not complex, they'll carry out all the external work required. Suggest you contact openreach as this is BT Retail /Consumer forum. It could be Sky's Openreach account number, for the details that ISPs have given them. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. All in a day's work | 17 comments on LinkedIn Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. on . Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Compiled by Patrick Collinson. An engineer visit is requested, and no fault is found. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Answered 26 October 2019 You will work long hours and not get paid for them . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . BT. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. The BBC is not responsible for the content of external sites. If you aren't available, someone over 18 will need to be around. This cookie is set by GDPR Cookie Consent plugin. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. When you report a fault, we try and assess whether therell be a charge or not. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. After a . Again, no one turned up. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. The fault is due to damage caused by someone at the customer's premises. BT Openreach What a great place to work! Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. The cookie is used to store the user consent for the cookies in the category "Other. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. I have sent a pm with my information and description of the situation. They come across many different situations that require considerable skill and the ability to think and act quickly. We need our broadband but have been told that it could take days to fix. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Response was given fairly soon after initial slection. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. "These are the same workers who kept the country connected during the pandemic. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. BT promised two engineer appointments but no one turned up. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. This could be when: We only charge for repair work on a small number of fault reports. Darlington, United Kingdom. What is a Fibre to the Premises (FTTP) Service Identifier? If you need help email your.problems@observer.co.uk. Those striking are largely Openreach engineers and call centre workers. Overtime is usually available so the minimum . In your case, communication between the two appears to have broken down badly. BT Openreach apprentice engineer Thomas (Tom) Dickenson. We had to say we were from Openreach, working on behalf of their Service Provider .

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