hp officejet pro 6978 print carriage cannot move

If you are in Asia Pacific, you will be directed to a local service center in If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. Officejet Pro 8012 It is stuck on the far right side of the printer. Any suggestions? Bought brand new heavy HP Office 9015e from Bestbuy and soon as I opened it and tried to set up it is not working! Sony PlayStation 3 PS3 PS VR PS4 CECH-ZCM1U Move Motion Controller (#374534760059) k***e . Finally found the fix for those who may have not been able to get the printer head(holds cartridges) to move from right or those who did and now say its printing is off. Plug in the unit and turn it on. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. I have tried this and the cartridge carriage will not move physically. @fatynfauzie. Officejet Pro 8011 Copyright 2023 HP Development Company, L.P. 'Clear carriage jam and press OK to continue'. I'm receiving the following error message: "The print carriage cannot move. Open the carriage access door, clear any paper jam or obstruction and select OK ." Once carriage has stopped, you can change the cartridge. Thank you for participating in the HP Community -- People who own, use, and . The tray underneath it is moving forward and back but then stops under the carriage too high and "locks" the carriage. How about leaking cartridge what is the solution.? Hello Etan! The opinions expressed above are the personal opinions of the authors, not of HP. Save paper and conserve resourcesconsume up to . Remove USB cable, if present. Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. Reconnect the power cord, and then turn on the printer. We apologize for this inconvenience and are addressing the issue. I can find nothing that would prevent the carriage from moving, but something is. (Wait until the printer stops making noise) Open paper tray and load paper into the paper. Move it back and forth across the bar 3 or 4 times. I have a Pixma 5420 and the cartridges are stuck to the right. I am trying to remove the blue cartridge but it's not budging. . @harrisonfe48657. Allow the printer to cool down for at least 15 seconds. Here are some easy and quick fixes you can try: Fix 1: Turn the printer off and let it cool down for 60 seconds. clear the jam through the rear access door. If you continue to use this site we will assume that you are happy with it. Magic!?! Rotate the printer onto its side to gain access to its underside. Go to Contact HP Customer Support to schedule a product repair or replacement. Andrew Arbeau, My ink cartridges are stuck on the left and I just replaced them, Dec 9, 2022 by If the problem is still there, proceed to the next solution. That was something, I was desperately looking for, thankfully I found this at the right time. Was this answer helpful? Check documents on compatibility, FAQs, upgrade information and available fixes. Vanita Khan, update I got it fixed.. i used a marker and applied force. Press down on the cartridge snaps into place. @johnmiller. the cartridges are on the left and i cannot move it to the middle or right. Aug 23, 2018 by the cartridge holder will not move into the space to install the cartridges. Service or replace your HP product if the issue persists after completing all the preceding steps. HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . slot. If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. Check if the paper feeds. What to do if your printer prints blank pages? can trigger the printer to show a carriage stall error status as well. I called HP and spoke to someone, she tried different things and couldnt make it work. However, no matter how many times I restart the printer, attempt to clear any "obstructions" (of which there are none), re-insert the ink cartridges, and change power outlets, the error message remains the same. This is used for the cartridge alignment process. Please I have issue with my HP deskjet 1515. If it doesnt, then continue with the next solution. New. Plug in the unit and turn it on. Use the following steps to perform a reset. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. Trying to clear a paper jam from the front of the product can damage the print mechanism. I found I couldn't move it manually, but with a little coaxing from a kitchen knife AFTER UNPLUGGING IT, it was easy. Javascript is disabled in this browser. I just bought this printer about 2 years ago. Anything I can do to adjust this? When you install new printer cartridges they move to the right and then back to print mode when you close the lid. If you continue to shove it in, it will drive the sheet into the rollers. Gently remove any jammed paper from the duplexer. See your browser's documentation for specific instructions. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". note: The product might go through a warm-up period of up to two minutes. hi my cannon pixma cartridge keeps sliding to the left and won't return comes with code b203 tried reseting it with every suggestion but keeps coming up with different codes any suggestions would be appreciated cheers les, Apr 1, 2022 by It has been a while since anyone has replied. Return the Paper Tray to its original position. Cannot move cartridge, brand new you can just imagine such garbage. Close the Cartridge Access Door, plug back the Power cord, and then turn on the device. I have an HP OfficeJet Pro 8023 printer. Worked perfectly on my Pixma Pro-100 that had been sitting in storage for 2 years! Check Paper and Check Cartridge lights start flashing. Have you tried all the steps from here? Without turning off the product, disconnect the power cord from the back of the product. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. 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Inspect from top to bottom for paper shreds that might be holding back the Carriage. Save Money on Printer with Cheapest Ink: 5 important tips! @sallypepper321 where and how did you use the kitchen knife? Theme designed by Papathemes. This did not work, I tried like 15x. Press down on the top of the latch, and then pull out the bottom of the latch to release it. All the lights are blinking, Fauzan If the carriage has a latch, gently press it down to make sure it is locked into place. Unplug the Power cord from the back of the device while its still on, as a safety precaution. As recommended, I moved it physically into the middle and now it is working again. canon pixma mx922, heidi.ondrasik Follow the steps in the video below to troubleshoot your printer's problem. Yes No Score 4 Add a comment Martin D Rep: 549 3 3 Posted: Jul 31, 2016 Options . saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by lol. Suite Y Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. Touching these parts can result in clogs, ink failure, and bad electrical . Neva Crawford, lizabeth207 The white dial is simply a gear the turns the shaft which moves the carriage. Coen de Milander. THANKS! Evelyn Schneider, Where did you put the kitchen knife to nudge the cartridge? Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. My cartridges were stuck in place to the far right ofmy printer and I was able to fix this by turning the small white dial inside the printer located to the left of the cartridges. Once you find that the Paper Tray isnt warped, proceed to the next step. E09A88GA Chip Wait until the Carriage stops and become silent before you proceed. hello Your session on HP Customer Support has timed out. Hello Sue! To thank me for my efforts to help you,please mark my post as an, First Time Here? "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Finding your Product Number. Top Load One-Way Flow Damper for DTG or DTF Printing. It will allow itself to be manually pulled to the right but not enough to even pull the 2nd cartridge out. how to physically move the cartridge at the center? Unless a left-handed person made my printer, there is no white wheel to the left because the two cartridges in the carriage are to the far left. But I myself had a TS8160 Canon printer where the cartridge carrier was stuck to the right position. My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? Please wait while we gather your contact options.

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