marta mobility customer service

MARTA Mobility. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Customer Service. MARTA Customer Experience. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Is a shared ride, advanced reservation mode of public transportation. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). 2424 Piedmont Road, NE A requested trip time may not be available. Also please be advised that this card must be surrendered upon request by a MARTA official. MARTA Mobility Breeze Cards are not transferable. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. If a card has been confiscated due to usage by any unauthorized property. that the online Mobility application is currently unavailable. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Requests to suspend subscription service must be made at least thirty (30) days in advance. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Travel Companions are subject to the regular MARTA Mobility fare. 404-848-5000 . It is strongly recommended that a customer using a manual wheelchair have attached footrests. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Five Points Lost and Found Office is temporarily closed. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. . PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Simply tap your card on the Breeze target wherever your riding. Claim your pass with the appropriate voucher links above. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Lost Item Inquiry Formfor lost items. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA attained the Silver level of recognition for its sustainability efforts. How do I use my Reduced Fare Breeze Card? Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Appeals must be received within sixty days (60) of receipt of the denial letter. Atlanta, GA 30324. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Same day cancellations are cancellations made on the date of travel. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. When does my Reduced Fare Breeze Card expire? Cards MUST be turned in immediately for a re-placement at no cost. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. This includes following or stalking passengers or employees. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Click hereto learn about MARTA's Travel Training Program. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Five Points Lost and Found Office is temporarily closed. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. I think that things are what you make it. Should an application be denied, the applicant has the right to appeal. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). The assigned Mobility Bus is scheduled to arrive during this time. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. A CCR will return the call and complete the reservation. No commercial or large-size carts, or dollies unless collapsed. http://www.itsmarta.com/ride-with-respect.aspx. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. For more information, please call Customer Service at (770) 427-4444. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. MARTA Police (Emergency) 404-848-4911. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Riders' Advisory Council; . Customers are required to secure their packages at their seats, as storage space on the bus is limited. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Click this link[ Card or the customer must pay cash. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. The fax number for Mobility Eligibility is 404-848-6900. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. 3. MARTA Reduced Fare Office MARTA Police (Emergency) 404-848-4911. Operators are not permitted to handle service animals. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Door to Door Assistance is available upon requests (see pages 5 - 6). Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). All future replacements are $5. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. MARTA Transit; MARTA Service . Learn more. Atlanta, GA 30324-3330, In Person: Please complete the MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Police (Emergency) 404-848-4911. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. The fax number for Mobility Eligibility is 404-848-6900. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. 404-848-5000 . Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. You willstill have the optionof goingintovoicemail. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Click hereto access the Mobility Reservation System. 404-848-5826. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. 404-848-5826. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Mobility Fares pageto learn more about paying for MARTA Mobility. Indicate the type of mobility aid used, and if the lift is required. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Name, address and telephone number Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. . breezecard.com. This category is not required once a transit system is 100% accessible. Indicate the use of a service animal, if applicable. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. (Forsyth Street side of the station) Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. However, a replacement fee will be charged for each lost or stolen card. Scooters are often unstable on lift equipment. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 404-848-5826. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. MARTA's Fixed Route services include bus and rail transit services. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Inconvenience in using the fixed route system is not a basis for eligibility. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services.

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