instacart damaged item

Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. and . If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. If you selected an item issue, choose the affected item (s). In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Select the issue you experienced. . You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Call never materialized, even after emails to instacart. They didn't say. If someone has been burned, theyll usually review. Valid forms of . However, a few Instacart scams can cost you money or even your job. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. 3. While Instacart allows Shoppers to appeal deactivation, its a time-consuming process where you may lose out on money due to a phishing scam. See the following options for more information about order issues: Log in to help us get you to the right help quickly. Instacart has a system for dealing with requested items that arent in stock. The hardest and most uncommon item to find," another added. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. To understand this scam, you must first understand how the Instacart app works for Shoppers. Ridester 2022 | ALL RIGHTS RESERVED. I WILL NEVER USE YOU AGAIN. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. Create an account to follow your favorite communities and start taking part in conversations. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. If you selected an issue under Other issues, choose the specific issue. Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . USA, can lead to their account being deactivated. Refused to reverse two of the charges Alcohol may never be delivered to a retail business or college campus. Bad Replacement Items. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. After they've confirmed it, a refund will be processed. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. We sometimes earn affiliate links when you click through the affiliate links on our website. Winterlover35 2 yr. ago. Has anyone else had any customers say they had a damaged item? Damaged item - an item arrived broken or in an unusable condition. To this day 2/17/23 I have not received my order. and I could only log in with a password. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. Some are good some were not so good. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. All eligible items, including fresh foods, will be listed depending on your address. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. New comments cannot be posted and votes cannot be cast. Other bots snap up offers on behalf of the Shopper. Brett Helling is the owner of Ridester.com. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. I'm so sorry that happened to you. But its important to know you can easily request a refund for a variety of reasons both on the Instacart app and mobile web browser. I reported mine. 5. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Business, Economics, and Finance. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. Jessica_lowel 2 yr. ago. Maybe some of the strawberries inside the container were starting to mold? *By clicking Instacart links . I went in within the two-hour window that you have to change your tip to $20. Instacart is legitimate, convenient, and safe for shoppers and customers. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. When placing an order, customers can indicate their replacement preferences. Shattered or cracked glass. I received a 1 star review from the customer, which I found out later is related to the founder. While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point. Scammers will call Shoppers, posing as Instacart employees. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. Helps to cover some of the IC fees and markup. I give up.. NEVER USE SERVICE AGAIN. Please allow up to 10 business days for this to reflect on your bank statement. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. You have up to. Refunds on Instacart Express. Theres a cap on the card based on the cost of the order. I asked to speak to a manager, manager busy but would call me in one hour. Another issue is Walgreens. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. Your information isnt stored on shoppers personal devices. You can rate your shopper and then go about asking for your refund. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. **Not directly affiliated with Instacart** Welcome to the best place to App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . Just so many things wrong with IC and it really does start with corporate at the top. They can wind up with free groceries or extra money, and the customer ends up with nothing. In this menu, youll need to click Your Orders.. None of these fees are disclosed prior to processing payment. If you don't spend a lot with . I've cancelled my last 2 fairway orders and will not order again from them. February 1 2023 placed an order via instacart with Fortiono's Log in to help us get you to the right help quickly. 4. I was charged over $550.00 for my two orders. Getting an Instacart refund is fairly simple, but there are still some frequently asked questions we need to cover to make sure youre doing everything correctly when trying to get a refund. Tap the Orders icon in the bottom right corner. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! Ikea Polyester Haren Pleated Blind . Brett Helling is the owner of Ridester.com. and may expire. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. Did you receive a delivery you're not completely satisfied with? Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Our website is supported by our users. I told her to cancel my account on the spot! That is OUTRAGEOUS. The chair was even an add-on after I informed the customer that I was checking out. Some customers will use this to game the system. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Also your an awesome human for caring about the shopper! Cool, I'll do that then! Instacart, free membership with hidden fees. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. However, some Shoppers take advantage and will add on additional items that werent ordered. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! While the company is good at refunding customers for issues, too many refunds can result in a price hike. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Create an account to follow your favorite communities and start taking part in conversations. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Thank you for being concerned! Plus, they cancelled my ENTIRE ORDER! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To report a problem with your order on the website. I made an online order with Harris Teeter who used Instacart. You must complete the order before you can accept another one. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. Why did I ever bother relying on this useless app? Yes. However, if you input the information incorrectly and it technically goes to the right address, youll have a bit of work ahead of you. For an order placed through the Instacart App, follow these steps: 1. United States-issued driver's license with photo. Instacart offers a refund for 7 days from delivery. 3. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. Select the reason for the refund (wrong item, missing item, damaged item, etc). Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Outrageous weight charges from fairway removed & honor listed prices. Did you receive a delivery youre not completely satisfied with? Once you remove the damaged slat you place it somewhere and get the new ones. Best for straight and wavy hair. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. Instacart states on their website that you have to request your refund within 7 days of delivery. Well also go into how you can avoid them and what to do if youre the victim of a scam. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. In these cases, we refund the alcohol and return it to the store. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. Damaged alcohol items. If you did, you will not be refunded, but there wont be a cancellation fee. Desired outcome: At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. You suck. Broken seal. Begin typing to search, use up and down keys to navigate, enter to select. It's the liars and theives that give Instacart and 'us' a bad rep .. . Instacart is one of the most popular delivery services in the United States. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. This was a Publix in Fayetteville, GA. EBT) arent eligible for credit. She was skeptical about using the service as it connected her debit card and she is on a limited income. I had a party this evening. I have been on the phone for the past two weeks trying to clear this up with them. Matthew Wilson. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Instacart is a great side gig for a lot of people, but it's not perfect. I sent this to a friend who has been an Instacart shopper for quite a while. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any credit issued shall be subject to theInstacart credit termsand may expire. Can't Instacart check the chat logs? Matt Wilson. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. The best way to get in touch with Instacart is to contact customer service. It didn't work, so I requested a password reset. One option you have is to screenshot messages from the customer. Obviously, if you canceled your own order, this wouldnt be a surprise. If youd rather chat on your schedule, you can make an appointment to speak with an agent. Click the 3 horizontal lines in the upper left corner and select Your Orders. This offer is non-transferable. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. hours. Got my order which smells like cigarettes, notice I was missing items. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. I work as an Instacart shopper and there are some things customers do that make my job harder . This live chat can be accessed from the desktop website or mobile app. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Usually, we can make things right quickly when you report a problem through the Instacart app or website. The store is the party at fault. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. I WILL NEVER USE YOU AGAIN. The nerve of some ppl. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. I have even recommended to people that I would not get something because it did not look good. If you aren't 100% satisfied with this item, you may return it or exchange it for free. Select a credit to your Instacart account or tap Help Center to contact Care. Its been much better. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. . Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . I want a refund ASAP of my original order and I want to not hear from this useless company again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Instacart, great concept, but a huge rip-off. Select Get help on the relevant order. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. I go above and beyond to find the products and deliver them on time intact. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. There are tons of reasons for you to need an Instacart refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No other store includes this charge. Stay blessed. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. If you are fed up with the service entirely, learn how to delete your Instacart account altogether. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Cookie Notice From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. It sucks when customers leave bad directions or add a ton of items after you've started the order. When Zahara had a rating of 4.95 . The next page will show you all your past orders and give a preview of what they contained. If you are saying they made one mistake on an item, when they. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. They did.. And it's questioning my integrity which is upsetting. Some bots alert Shoppers when new orders appear. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. So far this month Ive had over $300 taken out of my checking account and am patiently waiting for a refund! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Similar to the DoorDash missing item racket, this one takes advantage of the generosity of the company itself. Begin typing to search, use up and down keys to navigate, enter to select. Plus, your first grocery delivery is free! I entered her EBT information and selected the option to use ebt/snap as the payment method. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. Instacart makes it easy to order from your favorite stores. I have been a shopper for Instacart since Jan 2022. So I had a grocery order, and the shopper did absolutely nothing wrong. I made an order on December 31, which is NY Eve. I stopped doing shopping for Instacart and Shipt. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. You can check availability in your area with the Instacart app or website. In some areas, you can even get alcohol. . Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Refund and credit amounts vary. We sometimes earn affiliate links when you click through the affiliate links on our website. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. Unbelievable!! I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Available in over 4,000 cities in the U.S., Canada, and Australia. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. It definitely wasnt broke when I delivered it You can plainly see it in my picture. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you selected an item issue, choose the affected item(s). However, there is a small line of credit in case the Shopper needs to buy a replacement. To request a refund, report the issue to customer support. Using bots violates Instacarts terms of service. and certain items may require in-store returns for refunds. If you notice bot activity, you can report the user to Instacart. Press question mark to learn the rest of the keyboard shortcuts. It all depends on what youre more comfortable using. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Some scammers are always out to see if they can get things for free. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. At some stores you'll also pay big markups on items when ordering through Instacart. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. I got my money back and left her 5 stars. Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. I will never use you again. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. The positive note about the complaints is that room for improvement is available. Damaged alcohol items. If customers could be rated it would be a different story. Save my name, email, and website in this browser for the next time I comment. Desired outcome: Click here to get notifications about new complaints of Instacart. How they treat there employees and refuse to pay them! In 2014 he acquired Ridester.com to share his experiences with other drivers. For some reason, this was blocked. . "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. Not all item issues automatically trigger a credit. Just a report on the order. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. 2 yr. ago. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. Gotcha. And it's safecontactless delivery is available. Most of these examples constitute Instacart fraud. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Shoppers must deliver to recipients that are 21 or older. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Keep Your Receipt! They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. - the order arrives after the end of the scheduled delivery or pickup window. Log in to help us get you to the right help quickly. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Check your bank account for the refunds! 2020. - an item arrived broken or in an unusable condition. They have zero customer service knowledge and deliveries are never complete as ordered. She agreed they were acceptable. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. Press question mark to learn the rest of the keyboard shortcuts. Click Report a problem on the relevant order. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. If you selected an item issue, choose the affected item(s). That's some garbage. Bank account charged with $245.00 I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good.

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