ncl butler and concierge service

To find out more, please, Traveling with a group of people? Related: 21 tips and tricks to make your cruise go more smoothly. Many cruise ships don't have any concierges or butlers at all. The Haven can be an interesting and luxurious option for guests looking for an elevated experience aboard NCL vessels. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. 19952023, The Independent Traveler, Inc. This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. You did not book a suite. Seldom travelers may not get enough value to warrant the cost. Check here before booking an award fare. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). In part, this is because many services that you recieve on a cruise ship should honestly be simply built into the price of the experience. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. Basically they make sure you are happy in your suite and will do everything within their power to get what you need/want from anywhere on the ship brought into your suite. Here are a few threads that might help (some even with pics! You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. This applies even at Tender ports. I would have found that to be unacceptable too. Even for these people - cabin stewards, bartenders, waiters, cruise excursion leaders, entertainment staff etc. Learn more. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). It will likely also be in accordance with the level of personalized service that you recieve. The Garden Villa guests will also enjoy private car service at the conclusion of the cruise, to the airport or home if within a 25-mile radius of the port, and will enjoy a private escort off the ship, through Customs and directly to the awaiting private transport. The same cabin called 3 times. If you forget let say your jacket and your in the theater you call your butler. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. Your Butler will do lots of things over and above what your room steward will do, For instance, he/she can help you unpack, serve a full breakfast or evening meal in your room, and many other things. Home Company Locations Phoenix Concierge Services. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. Aft balconies and mini suites don't have butlers or concierge, just great balconies! They also. Your concierge is a bit like an agent to you on board ship. Your personal stateroom butler will unpack your luggage, pick up your laundry, pour glasses of champagne upon your arrival and serve you in-suite afternoon tea. first time, my mom's card didnt have her picture loaded when she scanned at security. One key difference between butlers on big ship lines like Royal Caribbean, Norwegian, Disney, Celebrity, and MSC and those found on smaller ships. Mountains and beaches look so much better from a penthouse view. I write this because there was one occasion when the Butler was attending to our meal in our room. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. my fiance also loved to order pizza for late night, and would order it from anywhere on teh ship with the cordless phone that comes with your room. Listed on 2023-03-02. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. They will also bring. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The Haven Restaurant offers an unparalleled dining experience, accompanied by exceptional service. LauraS DECK 18. By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. was busy handling technical details with the registration process. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. Norwegian Encore deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. one night we stayed in to watch one and ordered pizza. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). In one case I waited in the Lounge for my Butler escort. the escort onto the ship has failed both times we sailed in suites. Cruise ship butlers execute all sorts of tasks each and every day. Booking a suite is a pricey endeavor but it can be worth it with all the perks you'll receive: an included premium beverage package, prepaid gratuities, $300 per suite onboard credit to spend on the ship any way you like, free Wi-Fi and a personal butler. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. The first thing right after checking-in (Registration) is a butler personal escort on board to your stateroom if. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. Started June 21, 2021, By //]]>. Yacht Club suites also come with a personal butler available 24 hours a day. Luxury bath products in stateroom bathrooms. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. Please fill out the form below and Heather from Flow Voyages (or a representative from CruiseWestCoast.com) will contact you as soon as possible. You can book a Concierge-level cabin to unlock . If anyone has given us outstanding service, we will tip extra at the end of the week. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. While it is true the your cruise butler does not "need" to be tipped, it is common curtesy to reward exhemplary service in this way. They can present in-room tea service. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. Cost includes $12.95 plus applicable local sales tax. reservations; show reservations and seating and other technical management issues. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? Butler and Concierge are not included in the Daily Service Charge. [CDATA[ Just be reasonable in your requests and expectations. They're pretty spectacular! I didn't ask for any other meals in our room on that, or any other cruises. I thought our room steward did the cleaning and turning down/making up. Concierge. Windstars 2023/24 Middle East program kicks off in November. 24-hour trained and certified suite butler. Along with the assistant butler or cabin steward, your cruise butler offers services ranging from prepareing your room, delivering room service, ensuring that your mini-bar is stocked correctly as well as coordinating other details such as dinner reservations, laundry service or even helping to book shore excursions. (NCL's The Haven Sundeck area aboard the brand new Norwegian Prima). Luxury line Silversea offers butler service in every single suite on its ships -- regardless of category. Some folks may imagine their butler to be like those they've seen on TV while watching Downton Abbey but there is quite a range of how they will interact with guests. However, the generally accepted minimum is $10-15 per day. As each course came out the butler delivered it to the room. Name of lounge: The Haven Lounge. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. Kick back in the living and dining area. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). The magic starts before you even board the cruise. Related: Is Disney Cruise Line concierge level worth it? On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. We planned on bringing his food up to him as it arrived. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. I have had two on NCL (Spirit), they can be fantastic. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. It is a cruise ship not Downton Abbey. Present different brands of soap, shampoo, conditioner and body lotion for your selection and then set them up in your cabin's bathroom(s). As such, there is no specific guideline on how much you should tip your butler. For an explanation of our Advertising Policy, visit. Each suite has been designed with style and comfort, along with a view that changes with every port we visit. Get you off the ship to skip the lines, and answer many other questions or make arrangements that you might need. She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. Overall a very nice experience. DECK 20. We sailed NCL for the first time in June in the Haven and our butler and room steward really "made the cruise" for us in terms of the shipboard experience. Put your requests in but be aware that sometimes the service from them will not be instantaneous as they may be helping/serving another guest. Find the right card for you. No. Assists with priority access to tenders to shore. Some have just concierges but no butlers. We enjoy eating in the restaurants more than we would the room. Cocktail party with the cruise ships officers. Trained by the Guild of English Butlers, the butlers on Regent Seven Seas cruises are second to none. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Depending on the ship, cruise port, and cruise line, this can range from making arrangements for a special celebration, meeting you at the pier and escorting your and your bags onto the ship so you can avoid getting sweaty while bording the ship, setting up your in-room dining experience, and providing concierge type services so that you will never have to worry about getting that reservation for dinner or a show. DECK 17. I have had 2 NCL cruises in suites. Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. Now we are really looking forward to a new experience on our April trans Atlantic cruise. In what way will a spa mini-suite on Bliss (M9) differ from a spa mini-suite on Escape (M9)? This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. We did tip him as he did his duties as he should but we tipped the room steward a lot more!! These Guild of Professional English Butlers are among the best anywhere at sea. This expansive villa features contemporary design with a spacious living room area, many large windows to take in the ocean views, outdoor terrace with hot tub, private dining area, and three full bath rooms with an additional half-bath. This suite additionally includes a private balcony. But if you're cruising The Haven, you're in for a special treat. I will call him. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. Next morning I could hobble so was able to go to the restaurant albeit slowly. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! If youve cruised with Norwegian, you know the cruise line offers plenty of opportunities to vacation your way. Norwegian Cruise Line Who Gets It: Passengers staying in The Haven receive 24/7 butler service. CC Help Jenn For immediate help, please contact Heather directly: 630-779-9301 or : heather@flowvoyages.com. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. This includes classicly-styled professional english butlers on Silverseas to a more fun and modern Royal Genie on a Royal Caribbean cruise. However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. Sleeps up to five guests. Complimentary private transfer from pier to airport. It looks like on Bliss they are (mostly) slightly further aft (where the mini-suites are on Escape) but other than that and decor, what are the differences? Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Enjoy the amazing views together on your large, private balcony. Guests who are booked into Haven accommodations enjoy additional perks beyond those already mentioned! Compare the cost in points or miles to cash, and see which option is best. Some people think that cabin stewards are butlers and that butlers take care of cleaning your cabin. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. Think of it this way. MSC Cruises Yacht Club Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Available precruise to assist with onboard reservations for restaurants, spa treatments, shore excursions and more. Call me with your order and I will set up your room." The service operates as a dedicated phone line, available . Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. Your butler will also serve your meals on your private verandah, offer you a choice of luxury bath accessories and discuss your dining preferences with the ship's chef. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. You will also have the services of the ships. A butler, on the other hand, is much more focused on your in-cabin experience. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. This site does not include all credit card companies or all available credit card offers. So don't have to much expectations. Champagne, custom selection of liquor, fruit, bottled water and sodas. DECK 19. Some lines, like Silversea, have a butler for every suite. Can even be by the same person - butler, steward, concierge - and it can vary customer to customer. I think I used my night butler more with night room service etc. Related: The 5 best cabin locations on any cruise ship. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. We'll run a soft credit check to find special offers, but it wont affect your credit score. Improve earnings, maximize rewards and track progress toward dream trips. Thanks so much for the "informative" feedback. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. This may be something that is a difference between European standards and American. Two minutes later they called again and got the same answer, and the third time they called a further minute later they seemed angry with him. I only did it that time because he came to see me as he had heard from our steward and wanted to see if we needed anything. Please view our advertising policy page for more information. The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. What they can do though is virtually everything in between. We have always call round to introduce themselves and get to know a little about us and our miniscule needs at the very least.The only reason we were being served our meal that particular night is that due to my stepping on a stingray and getting my ankle shredded (still hurts and aches 17 months later) I was unable to walk to the restaurant. Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. Wherever you are on the ship your Butler and Concierge are just the touch of a button away. All Rights Reserved. **3-Bedroom Garden Villa, Deluxe Owner's Suite with Large Balcony and Owner's Suite with Large Balcony only. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. it was awesome. Celebrity Cruises is one of those lines that offer both concierge and butler service. We used the butler very little outside his duties, most of which could easily have been done by the room steward. It's fun to cruise with a butler at least once. Maybe you're in the casino on a hot slot machine and realize you forgot to make reservations for dinner or a show - one call to the Concierge and the matter is handled. Ours is a mini spa suite by the way, Night night. Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. CC Help Jenn Makes reservations for evening shows and other entertainment options. TPG is here to define the roles of these crew members and how they both can make your voyage a whole lot more enjoyable. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Serve room service meals in your cabin or on your balcony. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Sometimes it's worth a large investment to reap the benefits of a great credit card. Once onboard, your Royal Genie will book your dining reservations, arrange for your high-end shopping experiences and arrange for you to have the best seats in the house at entertainment venues. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. (Enrollment required for select benefits.). Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. phone to call my cabin mates - it works ! I have found the concierge to be hit or miss. book this exclusive Knokke villa now:https://knokke.bnbbutler.be/?roomTypes=57292Beautiful, spacious, luxurious villa, with beautifully landscaped garden wit. Do you need a concierge or a butler to have a fantastic cruise? A line-by-line guide. With up to 1,392 sq. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. Your butler is there to make it happen. Draw a bath with bubble bath or flower petals. Explain your cabin amenities and make sure you know how to use all of its features. The butlers serve breakfast, handle dry cleaning and book private sessions with the ship's personal trainer. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. . When we talked to the butler, she said, "I'll bring you a menu. Greets you at the cruise terminal on embarkation day for priority check-in and to assist as you board the ship. Pre-Cruise Haven Concierge Desk Requests: When you book the Haven luxury experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. Youll also discover that sometimes there will be a separate line for Suite or Haven guests to board the tenders when returning to the ship. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. Priority when making specialty dining reservations and entertainment onboard. By We asked about 4 times for special treats as we were having visitors. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. Powered by Invision Community. he got the biggest kick out of doing that for some reason, and coming back to the room to have the pizza there and waiting. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. They keep a log of how often the day and night butlers are used. Help you plan and execute a cocktail party you host in your suite. In addition to packing and unpacking for you, your butler on Celebrity cruises will serve your meals, course by course, to you in your suite. Hotel. Our butler brought a full breakfast to us every morning. Hey! The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. Ours is a mini spa suite by the way, Night night [emoji42], No butler or concierge for you. What is the cost? Guests booked into any Owners Suite or Deluxe Owners Suite receive three bottles of liquor from a special menu, along with unlimited mixers, sodas and bottled still and sparkling water. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. For drinks, we tip $1/$2 per drink. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. On our last cruise the butler arranged dinner in our room for us. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. Plush bathrobes, slippers, and oversized bath towels to be enjoyed onboard by guests of The Haven. There is some crossover, of course, but that's the general delineation. One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. Handy when away from your cabin to call cabin mates or order services. 574 sq. They also receive priority boarding on embarkation day and express debarkation. During this time he will be listening for cues as to what type of muffins you like in the morning, if you prefer drip coffee or capiccino, and what shows you are hoping to attend while onboard. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. What is being described on this thread is reality. You will interact with your butler inside your cabin or pass him in the hallway as you walk to and from your suite. The Haven is available on the Norwegian Gem, Pearl, Jade, Jewel and Epic. A, This is a question than I hear many first time cruisers ask but luckily we've never had. We've booked a suite next year, a spa suite. Let's take a look at cruise ship butlers and look at how the offerings on various cruise lines differs from one to another. In all three cases that I have been in a suite the Butler did the escorting - the Concierge. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. Butler service also means waking up with coffee and more While cruise buffets do beckon in the morning, it's not really that easy to get up and moving when you've had such a fun night. 19952023, The Independent Traveler, Inc. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. Makes onboard reservations for everything from meals to child care to shore excursions. Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. Dine together as your butler serves a meal from our special Suite menu. I think I'm right in saying that doesn't include a butler. Celebrating a birthday, anniversary or honeymoon? NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge." Some people get great service, some just ok., some not very good. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. But if youre cruising The Haven, youre in for a special treat. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our . While you can tip at virtually any point during your cruise experience, the common tradition is to tip at the end of your voyage the same way you would with any other crew member.

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